Introducing Carbon-Free IT™

You can now get tech support without leaving your home or office, and without a tech coming to your home. It’s better for your privacy, security and sanity, and it happens to be better for the environment. If you want to know more, read on. Want help right now? Click here.

Some of the world’s best scientists say we have 12 years to stop global warming and uncontrollable worldwide disaster, and that there are only two ways to stop it:

  1. Switch to clean energy and

  2. Use less energy (save energy)

While politicians argue about clean energy and policies, there are real things each of us can do right NOW. Some things are obvious, like biking, public transportation, and even using LED lights instead of incandescent. Then there are the not-so-obvious ways to save energy that can also give your business an advantage.

Take our business for example, and how we’re using technology to help customers with their tech, which saves our customers money, makes the service experience better, and is also helping save the environment at the same time (talk about a win-win-win!):

It started with the obvious: No one wants to give up a day sitting at a computer store or waiting for a tech to visit their home or office.

So we made a simple, better solution. Just call us and we can use screen-sharing to solve almost any problem, no matter you are; At home, the office, even traveling. All you need is an Internet connection. You get faster service, better privacy, and no onsite fee because no fuel was used. We call it Carbon-Free IT™, and it’s a win-win for everyone, especially the environment.

 Carbon-Free IT™ is even more important fit business owners. The traditional IT consulting model is horribly wasteful when you think about it: A business hires an IT consultant, who spends hours fixing problems on-site that could otherwise be fixed remotely, or better yet, prevented. Not only is the tech driving to and from the business, which is more tech expense, but when onsite they’re interrupting your employees. The trouble is, there are a lot of business owners out there who feel good when they see a tech busy fixing something. That’s tangible, it has “value” in their eyes because it’s activity. That kind of work brings pain relief, too. So pretty quickly employees in an organization will start to associate the tech with positive things, even though the problems shouldn’t have been happening in the first place.

Some of our friends at the Apple Stores used to joke that we’re really good at keeping deeply frustrated people out of the store until we send them into the stores happy, wanting to buy more Apple products.  With Carbon-Free IT™ thats never been more true!

Would you like to learn more about Carbon-Free IT™ for your home or business? Call me at 310-289-0069 or drop me a line.

Backblaze: the better backup for your Mac

Apple discontinued all their wireless networking devices this year, including the Time Capsule, Apple’s easy-to-step, easy-to-use wireless router that also backed up your data automatically.  If you own an Apple Time Capsule, there are a few things you need to know:

First, every Time Capsule has a hard drive that holds your backups, and it will eventually fail. Also, having a computer and backup in the same place is dangerous. Fires and earthquakes can destroy everything, and electrical blackouts and surges can damage multiple devices at the same time, which you might not discover for weeks or months until a hard drive fails and your backup doesn’t restore.

This is why we use Backblaze, the best cloud backup for Macs and PCs that’s fast, secure, and affordable. Backblaze backs up unlimited data, so it even backs up your hard drives with terabytes of photos and video. It only takes about five minutes to set up, and because it’s cloud-connected, your computer continues backing up even when you’re traveling. It also provides backup reporting for businesses and homes, so you can verify all your backups are working anytime.

At $50 per year, per computer, Backblaze is a bargain.

If you have a Time Capsule keep using it. Just make sure you have an offsite backup that’s convenient and easy. Check out Backblaze (link) and tell us how it worked for you!

Need fast WiFi for your home of office? Here's what you NEED to know.

Need fast WiFi for your home of office? Here's what you NEED to know.

Earlier this year Apple formally discontinued all of their WiFi products. The Apple Airport Extreme, Apple Airport Express, and even the Time Capsule, their wireless router with a built in hard drive for backing up using Time Machine, were all discontinued, with no plans to replace them.

This is what you need to know if you’re considering an upgrade to your wireless or need to create a new WiFi network for your home or business.

TechRoom is now Tech Concierge

In 2001 we opened our doors as TechRoom. Apple Retail had just opened, and within a matter of months Apple was sending thousands of customers our way because we take extreme ownership, and we focus on maximizing customer success. In fact, one time we even helped a customer when their car wouldn’t start right after they dropped of a repair. We drove them to the car dealer, brought back the replacement battery, and installed it for them.

That’s how service is supposed to be.

17 years later, customers still want excellent service, but technology is causing a whole new set of challenges and problems that can paralyze a business and hijack your life. Fortunately, we have a solution.

Update your Mac or iPhone without lifting a finger

Update your Mac or iPhone without lifting a finger

Ask any Apple Store employee for a referral to an Apple consultant, and they'll point you to a web site - the Apple Consultants Network - where you start by entering your ZIP code or city.  Think about that.  In an age where we routinely crowdsource the best designers, the best lawyers, the best CPAs, and even the best loans, Apple's tech search engine looks in your ZIP code.  This is only good for one kind of consultant:  The one who wants to sit in your living room at an hourly rate.

How to pick a wi-fi router

How to pick a wi-fi router

When it comes to wireless networks, everyone seems to fall into two groups:

  • Geeks and nerds who constantly banter and blog over which wifi networking products they like the most

  • Everyone else who usually don't nerd out about technology but get really irritated when their wifi networks don't work. 

If you're everyone else, this blog post is for you.

Right to repair: Good intentions, but a disaster in the making

Right to repair: Good intentions, but a disaster in the making

Right to repair is a nice concept, but completely impractical - and dangerous. The ubiquity of devices that we're more and more dependent on in our lives and businesses has created another problem: Service hell. And lawmakers are reacting to this with an even bigger mistake.